Shipping policy

Cortesi Home ships from our warehouse at 6235 West Howard Street, Niles, IL 60714.

Where we ship

We ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, or APO/FPO addresses.

Cost

Standard shipping is free to the lower 48, with no minimum order.

Delivery time

Most in-stock orders arrive in 2–5 days.

Damaged, defective, or missing items

If your order arrives damaged, defective, or incomplete, email us at help@cortesihome.com with a photo of the damage and a detailed description of the problem. We will send the needed parts or a replacement at no cost to you.

If the item was damaged by the carrier, or has a verifiable manufacturer’s defect, the return is at our expense and no fees apply.

Returns

For optional returns, see our Returns policy. In short: send the item back in its original packaging within 30 days of delivery; you arrange and pay return shipping. Opened or used bedding (including pillows) cannot be returned. Customized products are final sale. Promotional shipping deducted from a refund, if any, is capped at 15%.

Questions

Cortesi Home
6235 West Howard Street
Niles, IL 60714
Phone: 224-246-6748
Email: help@cortesihome.com
Monday–Friday, 9:00 AM – 5:00 PM (America/Chicago)