Welcome to Cortesi Home

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Customer Service & Returns

30 Day Money Back Guarantee

We stand behind all of our products and offer a hassle-free return policy. If you are not satisfied for any reason within 30 days, please return the merchandise and we will gladly take it back and provide a FULL REFUND, no restocking fees- no hidden fees, 100% money back guarantee. Return shipping must be arranged by the buyer with the carrier of your choice. We recommend choosing a shipping method which provides insurance and a tracking number as you are responsible for the item until it’s received back in our warehouse.

Step 1- Fill out RMA paperwork and email it to:  claims@cortesihome.com

Step 2 – Once you have received your RMA number from our accounting team, please ship merchandise to:

Cortesi Home, 6328 Oakton St. Morton Grove, IL 60053

* All items must be in brand new condition to qualify for a refund.

*All items must be properly packed to ensure safe transit. (Please place all original hardware in a small plastic bag as to not damage/scratch the item.

 

Damages

Was your item damaged in transit? No worries! We will replace the damaged piece or send out a brand new replacement at no cost to you. Simply fill out our RMA form and email it back to us including your order number and description of damages and we will work hard to make sure you are 100% satisfied with your purchase.  Feel free to contact us at help@cortesihome.com  for further assistance.